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This Shipping Policy will apply to the website that you are visiting, www.cultragfactoryparts.com (the “Website”), which is owned by CULTRAG Performance, LLC (the “Company”).
Our Website provides a catalog for our customers to browse products and diagrams offered by the manufacturer. This does not mean Company has the parts in stock or that they are currently available to order from the manufacturer.
If you have a question on the availability of a part before placing an order please contact Company by phone, email or Website. Company is able to work with you directly on your time based needs and can even drop ship from the manufacturer to increase the speed of the delivery schedule. There may be additional costs involved with meeting or exceeding a requested delivery date.
To give you a general idea of availability Company can have the parts in stock or parts can be stocked at any factory warehouse across the country. This means we can have the part in stock, it can take 2-3 business days for Company to receive the parts or it can take up to 4-5 business days for Company to receive the parts depending on the location of the warehouse.
Once Company receives your complete parts order it can take 24-48 hours to process, stage, package and ship your order.
International orders may not reflect the correct shipping costs on our Website at the time of placing an order. At the time of processing your order Company will contact you with any additional shipping costs involved to complete shipping your order and will not proceed until permission is granted by you. The shipping costs requested or charged by Company are shipping costs only for getting the part shipped to you from Company. The given or charged shipping costs do not include any duties, taxes or other fees the shipping company, your country or customs may charge. Company does reserve the right to charge any fees charged back by the shipping company, your country or customs to the original payment method you provided at the time of ordering.
Company makes every effort to ensure shipping charges on Website are accurate. There are times where your total order or certain parts may be oversized or heavier than calculated and your order will require additional shipping charges. At the time of processing your order Company will contact you with any additional shipping costs involved to complete shipping your order and will not proceed until permission is granted by you. You are entitled to cancel the order at that time with a full refund.
Company will process all orders from the previous day starting at 9AM Eastern on weekdays. Orders placed after 9AM Eastern on Friday are not processed until Monday. This policy allows for you to cancel or request to modify your order before Company processes the order. Once Company processes your order it cannot be cancelled for any reason.
Please refer to Order Processing. Once Company processes your order it cannot be cancelled for any reason. You may be eligible to return the parts or order in accordance to Company return policy. Please see our Return Policies page to determine return eligibility.
If for any reason your parts or order arrives in a visibly damaged manner please note accordingly with the appropriate shipping company as this will assist Company in filing a successful claim with the shipping company. If for some reason your part or order arrives with concealed shipping damage please contact Company within five business days or Company will no longer accept the responsibility of the damage. Damages resulting from customer handling or improper installation are not the responsibility of Company.
If you have any questions, comments or concerns regarding the Shipping Policy please contact Company by email, Website or phone prior to placing your order.